Clothing and Accessory Returns:
Items should be in new condition, not washed, and with original packaging. Please fill out our online return form to initiate the return process. We will respond within two business days of your request.
To qualify for a full refund, items should be in NEW condition, not washed and with all original packaging. Partial returns from BOGO (buy one, get one) promotions will be refunded so that the retained item is charged at full price. The amount refunded will be the difference between the invoice amount and the full price of the retained item, since the BOGO promotion is no longer applicable.
Returns on comforters and pillows:
Items must be unused, unwashed, and in the original packaging. Any comforter or pillow that has been opened and used is not returnable.
**Return handling fees per order:*
$5 – Sleep bags, blankets, clothing, pillows, lambskins, and crib comforters.
$20 – Twin, queen, and king comforters
The return handling fee will be subtracted from your refund. Please email contact@woolino.com with any questions.
All return shipping costs for international orders (except Canada) are the buyer's responsibility.
Exchanges:
We are unable to provide exchanges at this time. Please fill out the return request form to initiate a return.
Warranties:
Woolino products are protected by an industry-leading warranty against manufacturer's defects.
Woolino and Ecolino sleep bags come with a one-year warranty on zippers and snaps, and a 6-month warranty on the rest of the product, from the date of purchase. Warranty coverage is not valid on products purchased from unauthorized sellers (eBay, second-hand sites, etc).
Woolino merino wool clothing, blankets, pillows, lambskins, and sleepwear come with a 3-month warranty from the date of purchase.
Woolino wool comforters come with a two-year warranty from the date of purchase.
Damage that occurs outside of the warranty period is usually caused by general wear and tear. Products found to be defective will be replaced at our discretion and Woolino reserves the right to make the determinations as to the use of this policy.
Shrinkage and pilling are not covered by the warranty, please follow our Care Instructions carefully to ensure you get the best possible wear from your garment. If you find your product to be defective, please fill out this warranty request form and our customer care team will be glad to help.