Rewards Program
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Can I redeem points & use a discount code in the same order?
Please note that only one discount may be used per order. Unfortunately, this means that you cannot redeem points alongside using a discount code at checkout. -
Yes, points will expire after 1 year.
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How are points & tiers calculated?
Points are calculated on order subtotals (in USD excluding tax & shipping costs). Once you qualify for either Little Star, Rising Star or Superstar status you will remain there for a year from the date of unlocking. -
How do I join & start earning points?
Create an account with us & you will automatically be enrolled in the loyalty program. You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the “Earn Points” tab in the menu. -
You can leave at any time, just contact customer services at contact@woolino.com You’ll be unenrolled from the program and all points earned will be lost. Please note that your Woolino customer account will still be active. If you would like this cancelled too, please specify in your email reque...
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Log into your Woolino account & view your points balance. This page gives you all the information about the status of your account, activities completed, and points earned. If you scroll to the bottom of the page titled "Rewards" you will see the monetary discount codes available to you high...
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How do I view my point balance?
You can view the full status of your points balance & your current options for redeeming points by logging in to your Woolino account & view your summary by clicking this link. You can view this information any time by pressing the star icon in the top right of the screen for desktop use... -
Is there a limit to the number of points I can earn?
No, there is no limit to the amount of points you can earn & redeem! -
What does the Approved, Pending & Cancelled statuses mean?
Approved: These points can be redeemed immediately. Pending: These points are pending verification. This typically applies to purchases and referrals. This may take up to 30 days to approve but if in doubt, please contact our customer care team. Cancelled: These points will not be added to your...